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Singpass helpdesk counter is a physical service point where users go to resolve problems with their Singpass account or get in-person support.
They’re ideal for anyone who needs help with Singpass verification, document submission, or needs face-to-face support for registration.
Locations include ServiceSG branches, the main ICA office at Kallang, and various community centres across Singapore.
Services offered include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.
Bring your NRIC, FIN card, or copyright for identification when visiting a Singpass counter. This makes verification and updating of records smoother.
Most counters operate during normal working hours; check online or call ahead as opening times get more info may differ by location.
Whether you’re a new user setting up Singpass for the first time or need help regaining access to your account, the Singpass counter provides quick and reliable support in person.